The client required an experienced testing partner that understands the complex nature of a legal organisation’s specialised requirements, including the known problem areas commonly found in complex legal software implementations. They needed a flexible, expert approach to performance testing that performs to specified non-functional requirements, as well as guidance on performance strategies that align directly with Elite 3E, based on proven experience and skills.

Software quality assurance within information technology is a quickly growing service within the client, a global law firm with more than 56 offices around the world. With the goal of expanding on the continuity of quality and maximising value to the firm, it required a single global delivery partner to establish a Testing Center of Excellence and deliver test automation of its Elite 3E upgrades, among other projects.

CMS Legal Services EEIG needed to migrate from legacy Enterprise to Elite 3E. Errors in the migration process and differing configurations between the two systems lead to data errors. These data errors carry the risk of financial losses and damage to their reputation as it may lead to clients being billed incorrectly. The sheer volume of data that needed to be imported was tremendous. Simple calculations of Matter numbers and Timekeepers within the system totalled 1 085 840 unique combinations, all of which carried risk. CMS needed a reliable method of testing all these combinations regularly and at speed.

The client has been using law firm management software Thomson Reuters Elite Enterprise for a number of years and is currently undertaking a migration into Elite 3E. The performance of any software system is critical and never more so than in a law firm such as this, with more than 1,400 employees and 10 offices. Any system needs to be able to handle large volumes of concurrent users without slowdowns, crashes, or other performance issues which could lead to lost revenue, decreased productivity, and damaged reputation.

A law firm that ranks among the top 45 in the United Kingdom recently approached Inspired Testing for assistance with its upgrade from Thomson Reuters Elite Enterprise to Elite 3E.

Inspired Testing’s Thomson Reuters Elite 3E expertise is helping another client to confidently make the move to the newer versions of the software. The client, a London-based law firm with more than 50 partners and more than 200 other fee-earners, specialises in domestic and international matters, including business law and private wealth, real estate, employment and immigration, and dispute resolution.